Why every piece looks a little different
Glaze is made from minerals and glass that melt in the kiln. Where it runs thick it pools darker; where it thins over an edge it breaks lighter. Small speckles, colour shifts and gentle drips are part of the beauty — no two pieces will ever be identical.
Dust gently
Wipe with a soft, dry cloth. For deeper cleaning, use a damp cloth and mild soap, then dry.
Use tea lights
Our candle holders are designed for tea lights or LED candles. Never leave a lit flame unattended.
Hang securely
Use a sturdy nail or hook for wall and door pieces, and check the cord now and then.
Sudden temperature changes
Don't move pieces straight from a cold window to a hot oven, or pour boiling water into a cold dish.
Dishwashers & microwaves
Decorative pieces are best hand-washed. Painted and textured details last longest away from harsh cycles.
Leaving water to stand
Unglazed bases can absorb moisture. Empty bud vases and planters and let them dry between uses.
Frequently asked
How long does a personalized order take?
Most pieces are ready to ship in 2–3 weeks. Clay needs time to dry and every piece goes through two kiln firings. If you need something for a specific date, let us know when you order and we'll do our best.
What can I have written on my piece?
Names, initials, short words and dates all work beautifully. Each product shows how many letters fit. For longer messages, reach out and we'll suggest the best piece for it.
Can I choose a different glaze colour?
Often, yes! Many designs come in sage, coral, amber, cream and ocean blue. Send us a note through the contact page with the piece and colour you have in mind.
Are your pieces food-safe?
Most of our pieces are decorative. Where a piece is suitable for dry snacks or serving, we'll say so clearly in its description. Please don't use decorative pieces for hot food or liquids.
Can I order something completely custom?
We love custom work — wedding favours, family name signs, matching sets. Visit our contact page and tell us about your idea.
What if my piece arrives damaged?
We pack everything with care, but if anything arrives broken, send us a photo within 7 days and we'll remake it for you. See Shipping & Returns for details.